Get an in-depth look at your product, service or event from the perspective of the customer or attendee. Qualitative research uses in-depth studies of small groups of participants to dig deeply into every aspect of the experience to gain information on which we can build an actionable hypothesis.
Want to know how loyal your customers truly are? And why they are loyal or not loyal? Using the Net Promoter Score©, we answer the question, “How likely is your customer going to recommend your company to a friend or business colleague?” This kind of loyalty tracking helps companies make changes to improve their future Net Promoter Score© and make strides for future revenue growth.
Learn the why behind your company’s challenges. By collecting numerical data through telephone surveys, online surveys, distribution checks, in-store customer surveys and intercept surveys, we can help explain the issues you face, so you can make more informed decisions for the future.
Gain insights that drive better product design and delivery. We engage fans at every stage of the event, analyze the information and create custom-tailored, usable insights that will speak to your organizational goals.